Frequently Asked Questions
Everything you need to know about your Specialized gear and orders.
What is the status of my order?
You can track your order status by logging into your account or using the tracking link provided in your shipping confirmation email.
How do I determine the correct bike size for me?
We provide a comprehensive size guide on each product page. You can also use our 'Find Your Size' tool which uses your height and inseam measurements to recommend the perfect fit.
What is your return policy for bicycles and equipment?
We offer a 30-day return policy for most items in new, unused condition. Bicycles must be returned in their original packaging to qualify for a full refund.
Do Specialized bikes come with a warranty?
Yes, Specialized provides a limited lifetime warranty on all Specialized-branded frames and forks to the original retail purchaser.
How much does shipping cost for oversized items?
Shipping costs for bicycles and large equipment are calculated at checkout based on your location. We often offer flat-rate ground shipping for bikes within the continental US.
Can I pick up my online order at a local retailer?
Yes, our 'Pick Up In-Store' option allows you to have your order shipped to an authorized Specialized retailer for professional assembly and convenient pickup.